Once you sell your products to customer with assurance and service guarantee for the workmanship and life. The same is come under warranty or after sales support.
Today’s competitive world always needs quality customer care to retain your customer and also get more revenue from out of warranty services and support of spare parts. The entire prices of warranty management, spare parts management and preventive service management is several task and stake holders so it always make sense to have a quality software that perform all automated task and generate intelligent service and support process that help reduce your cost of warranty, less time to services and minimize and automate the warranty parts claim for service centre.
Techzone having 10+ year of experience in service and maintenance and software development help you to complete your entire service division automation with in-house developed and tested fully customizable service management system. Techzone Servnet is end to end service management system for OEMs, single brands service network, multi brands service network, OEM Service providers, spare parts management company and other business related to service and customer care.
Techzone servnet have more than 400+ reports and custom report engine for all types of additional reports generations
Key features of Techzone servnet solutions
- N tier roll based application for management and control of entire support lifecycle
- Spare parts management system
- Claim and settlement system
- Warranty authentication and customer management system
- Preventive maintenance system
- Service centre managements
- Service centre wise parts and stock management system
- Claim, billing and invoice management system for service centre
- Extended warranty support
- Web based and call centre based call login and history
- Turnaround time and performance monitoring system
- Engineers and employee login system
- Call escalation systems
- Out of warranty support module
- Renewal and AMC support
- Renewal and AMC reminder module
- Payments, collection and price list manager
- Multi tier prices list management for spare parts and services
- Offline and online mode for rural and urban service centre connect
- SMS alert on receipt of system , after repair and collections
- Knowledgebase management system for management of manual, PDF document and circuits etc
- Service centre reports system and report management
- Service centre performance system
- Service centre claim and settlements
- Spare part requisite and delivery module
- Warehouse connection module for automated spare parts stock and inventory
- Non repairable and module wise replacement system
- Beyond economical repair ( BER for high cost repair )
- Loyalty card and loyalty management system
- Form builder – automated form generation and builder for all requirements
- Field customization – modular approach assures you can change all field of software and add additional fields over any form and module as per your business requirements.
Technical specification of the software
Techzone servnet is developed with Microsoft .net 4.0 as front end and Oracle database as backend. The entire system is SOA based and service architecture gives us freehand to let bring more to system without any modular change in application. Also SOA approach for the system help us build the entire application and front over AJAX control so customer don’t have to wait for the form to be load and reload. The entire design is based on standard Microsoft environment for easy navigation and movement.
- Windows sever 2008 R2 enterprise edition
- Oracle or Microsoft SQL database
- 8GB of Memory
- Public IP address ( 02)
- Backup system
- Intel core 2 processor based Tower or rack server
What is the pricing and licensing option for the Techzone saervnet
Techzone servnet is prices competitively and come with 2 types of license.
SAAS based licensing: this licensing is hosted license over our cloud server and you can get the number of user access along with your head office access on monthly rental basis. The cost of customization and primiary installation is extra. This is best for companies with small network and limited number of service centre connected across the geographic.
Saas will help you save in your capital expenditure while you can upgrade your package as and when you and your business grow.
Perpetual licensing : this is standard license and system will be installed at your location and over your server. The licensing in this format include number of CPU license, number of global connection and installation and implementation cost.
To know more about the prices and installation time frame, please sent your detail business profile and requirement at firstname.lastname@example.org